1. Introduction

H&C Cleaning Services, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and communications.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Name

Phone number

Email address

Physical address

Billing or payment-related information

Service details and preferences

2.2 Automatically Collected Information

IP address

Browser type

Device information

Pages visited and time spent on our website

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use collected information to:

-Provide and manage cleaning services

-Schedule appointments and send reminders

-Communicate service updates and confirmations

-Process payments and invoices

-Respond to inquiries and customer support requests

-Send SMS messages and emails (with consent)

-Improve our services and website functionality

4. SMS & Communication Consent

By providing your phone number through our website, booking forms, or other communication channels, you consent to receive SMS text messages from H&C Cleaning Services, LLC.

4.1 Message Types

Messages may include:

Appointment confirmations and reminders

Service notifications

Billing and account updates

Customer service messages

Promotional or informational messages (if opted in)

4.2 Message Frequency

Message frequency varies based on your interaction with our services.

4.3 Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

4.4 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you re-consent.

4.5 Help

For assistance, reply HELP to any message or contact us directly using the information provided on our website.

4.6 Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with:

-Service providers necessary to operate our business (e.g., payment processors, scheduling software)

-Messaging platforms used for customer communication

-Legal authorities if required by law

-All third parties are required to protect your information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we take appropriate measures to prevent unauthorized access, disclosure, or misuse.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze traffic. You may disable cookies through your browser settings, though this may affect site functionality.

8. Your Privacy Rights

You have the right to:

-Request access to your personal information

-Request corrections to inaccurate data

-Request deletion of your personal information, subject to legal or contractual obligations

-Requests can be made using the contact information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

H&C Cleaning Services, LLC

Phone: (864)437-4480
Email: [email protected]